Fair, reliable, responsible
bet-at-home's role is to provide entertainment, however it is also aware that gambling is a particularly sensitive service. Therefore the company creates conditions that will help the player enjoy gambling responsibly in moderation. In case of gambling problems,
bet-at-home provides intervention measures to protect customers from negative consequences.
Social responsibility begins for
bet-at-home with "Responsible Gaming".
bet-at-home has positioned itself as a company with a clear and standard profile. Consequently social responsibility is an integral part of all our business strategies to ensure a stable and future oriented environment for our customers and employees.
Values such as
- fairness
- reliability
- responsibility
are our highest priority. In order to ensure the best possible form of protection for our players,
bet-at-home carries our extensive product testing at regular intervals.
Education & Awareness
With various measures, we help our players to gamble responsibly. It is important to provide awareness training in order to prevent addictive behaviour and dependency and to recognise early problematic changes in playing behaviour.
We offer:
- Measures for better self-assessment in the area of gambling addiction. With the help of a self-test, we are able to assist our customers in identifying the risks and dangers, so that they understand these and are therefore safer from them.
- Concrete offers of assistance to always ensure that players are gambling responsibly.
- Assistance with finding and making use of the help available.
- As an active measure we allow our customers who suspect they have a gambling problem to independently limit their accounts or to completely block themselves.
- Customer service is available for all of our customers 24 hours a day and seven days a week by telephone or by e-mail.
- Player protection officers who are available for all our customers via e-mail. Contact: Player protection officers
- Contact to one of the counselling centres for addiction in the federal states: Counselling centres for addiction in the federal states
The gaming policy of
bet-at-home takes into account the causes of problematic gaming behaviour. These are usually influenced by several factors. The relevant factors include, among other things, personal circumstances, influences from social environment and individual tendencies which may be genetic or psychological in nature. In our opinion, measures which focus on the availability of gambling miss the point of combatting abuse. Bans do not act as a deterrent, but rather make something more attractive. If people want to play, they will always find ways and means to do so.
Cooperation
bet-at-home has been cooperating for several years with the
Institut Glücksspiel & Abhängigkeit (Institute for Gambling and Addiction). In addition to that, the company's own fraud prevention department observes the playing behaviour of its customers in order to prevent gambling addiction and security breaches.
DSWV
Since 1st October 2015
bet-at-home has been a member of the
Deutscher Sportwettenverband (DSWV). In this association, leading German and European sports betting providers that have already undergone a governmental reliability check in Germany, have joined forces to promote a modern and competition-driven regulation of sports betting in Germany. Furthermore, they have made it their goal to combat the black market, match fixing, and gambling addiction.
EASG
bet-at-home is a member of the
European Association for the Study of Gambling. The aim of the association is to intensify the dialogue between its members, who represent the different and very diverse aspects of gambling.
The association is a forum for systematic research in Europe into all aspects of gambling. The organisation also wants to promote candid discussion between the different groups that are involved with gambling. A further aim is to provide a source of information on specialist knowledge, legal foundations, regulations and studies concerning gambling in Europe.
eCOGRA
As a trusted bookmaker that encourages open dialogue,
bet-at-home undergoes the annual eCOCRA certification. The
"eCommerce Online Gaming Regulation and Assurance" is an independent organization which thoroughly tests and certifies online gaming providers. In order to receive the seal, led by a multi-member expert team, the company will be examined on-site in regards to player protection, fair gaming, and responsible conduct.
IBIA
bet-at-home is a member of the
International Betting Integrity Association (IBIA). The objective of IBIA is to identify conspicuous betting patterns early and thereby avoid match fixing. For this purpose an early warning system has been set up within the member companies, which identifies suspicious betting activities. A close co-operation with different sports authorities guarantees the notification of any suspicious fraudulent activity. This action is essential to prevent match fixing. Once the system indicates a possible match fixing, it is possible to remove the betting option of the affected game within one hour.
The IBIA has effective partnerships with FIFA, UEFA, EPFL, the FA, DFB, ATP, WTA, and ITF. Furthermore there are also close links with the IOC and many other sports regulators. Compliance with the highest safety standards is a top priority for
bet-at-home.
OVWG
bet-at-home has been a member of the
Austrian Association for Betting and Gambling (Österreichische Vereinigung für Wetten und Glücksspiel – OVWG) since September 2016. This is a voluntary consortium of the providers of online betting and gambling in Austria that successfully operate both nationally and internationally.
The providers that come together under the umbrella of the OVWG are striving to achieve a regulatory framework that applies throughout Austria and for the entire industry, one that creates legal certainty and is in accord with the guidelines of European Union law. The association also focuses on the integration of sport, effective prevention of compulsive gambling, protection of minors and on comprehensive prevention of criminal activity.
Play Fair Code
bet-at-home is a member of
Play Fair Code – Association for Protecting the Integrity in Sport, who is a partner and expert in the fight against match fixing and for integrity in sports.
The Play Fair Code is an initiative of the Austrian ministry of sports (BMKOEDS), the Austrian Football Association (ÖFB) and the Austrian Football Bundesliga (ÖFBL). It was founded and institutionalised in 2012 with the goal to reach competitions that are upright and free of manipulation together with the Austrian sports associations, athletes, managers, coaches as well the responsible persons in the associations through prevention measures, awareness raising, trainings and clarification. The Play Fair Code has been established as the central contact point/advisory body regarding prevention of match manipulation and betting fraud in Austrian sports. The Play Fair Code is also present internationally in various areas, including as a cooperation partner in several sponsored EU projects or as a valued and internationally renowned expert partner (UEFA, IOC, INTERPOL, IIHF etc.). Moreover, the Play Fair Code was awarded the European Fair Play Diploma 2014 in Riga for its dedication in the fight against match-fixing.
